Frequently asked questions

Q: Do I need to create an account before placing an order?

A: Yes. Creating an account allows you to place orders, track your purchases, manage your details and receive important updates about collections and availability.

Q: What payment methods does Farmfed accept?

A: Farmfed processes payments securely through Payfast, one of South Africa's trusted online payment gateways. During checkout, you will be redirected to Payfast to complete your payment using the available payment methods supported by the platform. This also helps reassure customers that the payment process is secure and handled by a recognised South African provider.

Q: Can I change or cancel my order after payment?

A: If you need to make changes to an order, we recommend contacting the Farmfed team as soon as possible. Order amendments may depend on processing timelines and stock availability.

Q: How will I know when my order is ready for collection?

A: Once your order has been processed, you will receive confirmation and collection information via the contact details linked to your account.

Q: Where do I collect my Farmfed order?

A: Collection locations and collection instructions will be provided during checkout and confirmed once your order is ready.

Q: What happens if I miss my collection time?

A: If you are unable to collect your order within the specified collection window, don't hesitate to get in touch with the Farmfed team as soon as possible to discuss available options.

Q: Can someone else collect my order on my behalf?

A: Yes. Collection arrangements may be made on your behalf, provided the person collecting has the relevant order information and confirmation details.

Q: What should I do if an item becomes unavailable after placing my order?

A: In the event of unexpected stock shortages, the Farmfed team will contact you directly to discuss suitable alternatives or any applicable adjustments.

Q: Can I place an order without visiting a collection point?

A: Collection and fulfilment options may vary depending on your location and the products available. Current options will always be displayed during the ordering process.

Q: Who can I contact if I have a problem with my order?

A: If you experience any issues with your order, collection or account, don't hesitate to get in touch with the Farmfed support team for assistance.